Privacy Policy

At The Living Concept Furnishing Solution ("we", "our", or "us"), we are committed to protecting the privacy and personal information of every customer, visitor, and user who interacts with our website at www.livingconceptfs.com and our physical stores located in JP Nagar and RR Nagar, Bangalore, India.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding your personal data. By using our website or visiting our stores, you agree to the practices described in this policy.

Effective Date: March 6, 2026  |  Last Updated: March 6, 2026

1. Information We Collect

a) Information You Provide Directly

• Full name, email address, phone number, and postal address when you contact us, request a quote, or place an order.
• Home or project address for delivery, installation, or interior design consultation services.
• Payment details (processed securely — we do not store complete card numbers).
• Preferences and requirements shared during consultations (e.g., room dimensions, preferred carpet styles, curtain fabric choices, wallpaper themes).
• Feedback, reviews, or complaints submitted through our website or in-store.

b) Information Collected Automatically

• IP address, browser type, operating system, and device information when you visit our website.
• Pages visited, time spent on each page, and navigation paths (via cookies and analytics tools).
• Referring website or search engine that directed you to our site.
• Geographic location data (city/region level) based on your IP address.

c) Information from Third Parties

• If you contact us through social media platforms (Instagram, Facebook, WhatsApp), we may receive your public profile name and message content.
• Reviews or recommendations from Google Business, JustDial, or similar platforms.

2. How We Use Your Information

• Processing orders, deliveries, and installation requests for products such as carpets, curtains, wallpapers, and mattresses.
• Providing personalized interior design consultations and product recommendations tailored to your space.
• Communicating order status, delivery schedules, and post-installation support.
• Responding to inquiries, service requests, and customer support queries.
• Sending promotional offers, new product arrivals, and seasonal discounts — only with your consent.
• Improving our website functionality and product catalogue based on usage patterns.
• Complying with legal obligations under Indian law, including tax and accounting requirements.
• Preventing fraud, unauthorized access, or misuse of our services.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly, such as maintaining your session.
• Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings such as preferred language or location.
• Marketing Cookies: Used to display relevant advertisements about our products on third-party platforms.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Logistics partners, delivery companies, and installation teams who assist in fulfilling your orders. They are bound by confidentiality agreements.
• Payment Processors: Secure payment gateways process your transactions. We do not store complete payment card details.
• IT & Website Services: Web hosting, analytics, and digital marketing partners who help us operate our website.
• Legal Authorities: When required by law, court order, or government directive under applicable Indian regulations.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity under the same privacy protections.

5. Data Retention

• Customer order and transaction records are retained for a minimum of 7 years in compliance with Indian taxation and financial laws.
• Marketing preferences and communication history are retained until you withdraw your consent.
• Website analytics data is retained in anonymized form for up to 24 months.
• Enquiry and consultation records are retained for 3 years to assist with after-sales support and warranty service.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Restricted access to customer data on a need-to-know basis for our staff.
• Regular reviews of our data collection, storage, and processing practices.
• Secure storage of physical records at our store premises.

While we take every reasonable precaution, no method of data transmission or storage is completely secure. We encourage you to protect your personal information when using the internet.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights:

• Right to Access: Request a summary of your personal data we hold and how it has been processed.
• Right to Correction: Request correction of inaccurate, incomplete, or outdated personal information.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary, subject to legal retention requirements.
• Right to Withdraw Consent: Where we process your data based on consent (e.g., marketing), you may withdraw it at any time.
• Right to Grievance Redressal: Raise a complaint about our data handling practices directly with us.

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take prompt steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites such as social media platforms (Instagram, Facebook, YouTube) or review platforms (Google, JustDial). We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

The Living Concept Furnishing Solution
#250, 24th Main Road, JP Nagar, 5th Phase, Bengaluru - 560078
No 58, Dr. Vishnuvardhan Rd, RR Nagar, Bengaluru - 560098
Phone: 9740609365, 080-41728871
Email: livingconceptfurnishing@gmail.com
Website: www.livingconceptfs.com